STIRNORA · STORE POLICIES
Return & Refund Policy
Information about order cancellations, returns, and refunds.
Last Updated: October 2026
01. Order Cancellation
We accept order cancellations before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided that the order has not entered processing or been shipped.
If you wish to cancel your order, please contact our Customer Support team as soon as possible and before the cancellation deadline.
Orders successfully cancelled within this period will receive a full refund.
Once the deadline has passed, or the order has entered processing or been shipped, the order can no longer be cancelled.
02. Returns
We accept eligible returns within 14 days after you receive your order.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase, such as an order confirmation or receipt.
Please do not return items directly to the manufacturer.
03. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our Customer Support team within 48 hours of delivery.
Please provide clear photographs of the product and its packaging, along with your order information.
Our team will review the issue and assist you with an appropriate resolution as quickly as possible.
04. Return Shipping & Fees
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
If the return results from our mistake, we will cover the applicable return shipping costs.
No restocking fees will be charged for approved returns.
05. Return Process
Before returning any item, please contact our Customer Support team to request return authorization.
- Contact service@stirnora.com with your order number and reason for returning the item.
- Wait for your return request to be reviewed and approved.
- Follow the return instructions and use the designated return shipping address confirmed by our team.
Returns sent without prior authorization may not be accepted.
Customer service contact information is also included in your Order Confirmation Email.
RETURN INFORMATION
06. Return Address
COMPANY NAME
Sichuan Fuyu Xinmei Technology Co., Ltd.
RETURN ADDRESS
Room 2405, 24th Floor, Unit 1, Building 1,
No. 99 Tianfu 2nd Street,
Chengdu High-Tech Zone,
Sichuan Pilot Free Trade Zone,
Chengdu, Sichuan, China
Important Return Instructions
Please contact our Customer Support team before sending any item back. All returns require prior authorization.
The return address provided above may not be the appropriate destination for every order. Depending on the product, order details, fulfillment location, or other circumstances, a different return address may be assigned.
Please wait for your return request to be reviewed and approved. Our Customer Support team will confirm the correct return destination and provide detailed shipping instructions for your specific request.
RETURN ASSISTANCE
service@stirnora.com
07. Refunds
Once we receive and inspect your returned item, we will notify you by email that your return has been received.
After inspection, we will inform you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–15 business days.
The exact time for the funds to appear may vary depending on your payment provider or financial institution.
08. Late or Missing Refunds
If you have not received your refund after the estimated processing period, please:
- Check your bank account again.
- Contact your credit card company, as posting may take additional time.
- Contact your bank to check for processing delays.
If you have completed these steps and still have not received your refund, please contact our Customer Support team at:
service@stirnora.com