How do I place an order?

Shopping with Stirnora is simple:

1. Select your preferred product and click "Add to Cart".
2. Proceed to checkout and enter your shipping and payment information.
3. Review your order details and complete your payment.

After your order is placed, you will receive an Order Confirmation Email containing your order number and purchase details. If you experience difficulties, contact service@stirnora.com.

How do I know if my order was successful?

Once your purchase is completed, you will receive an Order Confirmation Email with:

• Your order number.
• Purchased product details.
• Shipping information.
• Payment confirmation.

If you cannot find the email, check your spam or junk folder before contacting Customer Support.

Can I change or cancel my order?

Changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided it has not entered processing or been shipped.

Please contact us as soon as possible. Once the deadline passes or processing or shipping begins, modifications and cancellations are no longer available.

What payment methods do you accept?

We accept secure payment methods available during checkout. Depending on your region, these may include:

• Credit and debit cards.
• PayPal.
• Apple Pay.
• Google Pay.
• Other supported regional payment methods.

Is my payment information secure?

Payments are handled through secure third-party payment processors. We do not store your complete payment card details.

How do I use a discount code?

1. Enter your code in the discount field at checkout.
2. Click "Apply".
3. Check that the discount has been applied before completing payment.

How long does delivery take?

Orders are typically processed and shipped within 5 business days.

After shipment, estimated delivery takes 10–20 business days, depending on your location, local carriers, customs processing, and other external factors.

Do you ship worldwide?

Yes. We offer shipping to many destinations worldwide. Availability and shipping costs are determined at checkout based on your location and order details.

How can I track my order?

Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number. Use that number to follow your shipment's progress.

Why hasn't my tracking information updated?

Tracking updates may take time to appear after shipment. If your tracking status remains unchanged for an extended period, please contact our Customer Support team for assistance.

What is your return policy?

We accept eligible returns within 14 days after delivery. Items must:

• Be unused and in their original condition.
• Include original packaging.
• Include proof of purchase.

How do I return an item?

Contact service@stirnora.com before sending any item back.

Once your return request is approved, our team will provide the appropriate return address and detailed instructions. Unauthorized returns may not be accepted.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery, if possible.

Include:

• Your order number.
• Clear photographs of the item.
• A short description of the problem.

When will I receive my refund?

After your returned item is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 5–15 business days. Additional bank processing time may apply.

Are the product colors exactly as shown?

We make every effort to display product colors and images accurately. However, slight differences may occur due to device displays, lighting, and screen settings.

Is my personal information protected?

We take reasonable measures to protect customer information. Personal information may be used for processing orders, providing support, improving services, and other purposes described in our Privacy Policy, including marketing where legally permitted.

How can I contact Customer Support?

For questions about orders, products, shipping, or returns, contact:

service@stirnora.com

Customer service contact information is also included in your Order Confirmation Email.